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A water softener is a piece of water treatment equipment that removes hardness minerals from the water using an ion exchange process in which the hard water minerals, normally calcium and magnesium, are exchanged with a sodium (salt) or potassium mineral.  

The main water softener component will have a control valve attached to a mineral tank. The salt is stored in the second tank called the brine tank. The mineral tank will be enclosed and will be under pressure; this is where the exchange media (tiny beads) is contained. Some water softeners come as one unit (mineral tank inside of brine tank, or as 2 separate units. 

The brine tank should always have salt in order for a water softener to be able to continuously soften the water. We recommend our residential customers check their salt monthly, or weekly if you have high hardness and high usage. If you are using a lot of salt, we suggest a service call to see if you might have a bigger issue.

We always recommend a professional quote, by a reputable company. 

Water Conditioners are not Water Softeners

Salt-less Water Conditioners, Electronic Anti-Scale Units, Magnets, any of the equipment that falls under this category is NOT a water softener. These units are designed to perform scale control, not to soften. Read our blog going into detail about scale control, what scale does and types of Water Conditioners.

Chlorine in the drinking water has become more prevalent in recent years, as well most are just paying more attention to what is in their water!!

According to U.S. Council of Environmental Quality, the cancer risk to people who drink chlorinated water is 93 percent higher than among those whose water does not contain chlorine. The EPA allows a certain measurement of chlorine to be in the water and still be deemed “safe”.  

Chlorine or Chloramines (mix of Ammonia and Chlorine that large cities use) is present as a disinfectant in most municipal water supplies. This is placed their as a protection to you as a consumer from bacteria that may be present in the water lines running to your house. The bigger component is that this chlorine creates toxic disinfection byproducts.

An example of these is a category called Total Trihalomethanes (TTHMs).   . Chloroform is an example of these TTHM’s. Some of these are either known or believed carcinogens.

The good news is that removing chlorine/chloramine also reduces TTHM’s, insecticides, pesticides, synthetic fertilizers and more.

Drinking Water v. Whole House Filter for Chlorine/Chloramine?

The minimum level of dechlorination for the average home is for drinking water. A simple fridge filter or pitcher filter will reduce chlorine in your water! 

Reverse Osmosis is the best way to guarantee removal of chlorine/chloramine as well as many multistage filtration systems will remove 99% of chlorine.

Whole-house filters that remove chlorine/chloramine are among the fastest growing segment in water treatment.   

Here are three major factors:

Water Softener Life: The biggest factor to consider is that water softeners wear out on city water from chlorine.  It is an oxidant that breaks down the softener resin into mush. The second factor is the inside seals of a softener also deteriorate from the continued contact with Chlorine/Chloramine. Short of mechanical valve failures, this is why a water softener is no longer providing soft water.

Happier Skin and Hair:  Almost every dermatologist will recommend dechlorinated water for bathing.  A common source of ailments like dermatitis or eczema can be from the chlorine.   The chlorine that dries out the skin will also dry out hair. 

Who doesn’t enjoy a good shower?  The steam, the hot water, the peace, and relaxation, nice!  By dechlorinating the water, shower vapors are free of chlorine/chloramine so you are no longer inhaling the toxins. Our bodies will intake about a half a gallon of water per shower, so it is also absorbing the chlorine, this process will also cause you to feel crusty and need more lotion!

 Be in control of what goes into your body and what comes out of the water!

We recommend the removal of chlorine/chloramines from the whole home; however there are shower head filters for the more individual control at each shower. 

For any dechlorinating system, reverse osmosis system, or drinking water filters large or small contact us for a free quote.

Know what you don’t know before you click “add to cart” on that water softener. Before you decide to purchase an online system, there are many factors you want to consider, such as the size of your home and the number of people in it to determine how large of a unit to purchase. Often the treatment systems sold online do not take these factors in to account and you could end up purchasing the wrong system. Here are some items to consider:


  • – The number of bathrooms in your home will make a difference in what size system you need. 
  • Pressure loss can happen if the unit is under sized for installation or size of home. The gallon per minute information on the valve control will determine the proper size.

  • –  Overall size of family also impacts pressure loss as more people use more water in different ways.

  • –  Installation costs vs degree of difficulty, take into consideration how the unit will be installed and by whom!

  • –  Warranty considerations. Who will service your warranty? A local company, amazon, the seller? Do your research; we can’t stress this part enough!

  • –  Difficult return and claims process if wrong system purchased or product damaged upon shipping. How many times have you received or not received at all what you were expecting? Be very aware of the returns process and damage claims customer service, we have showed up to install online equipment and equipment was damaged and missing parts!!

  • – There really is no one size fits all solution; any site that claims this is more of a sales company than a treatment company.

  • – Water contaminants vary. What you purchase online may not remove everything you expect, look at spec sheets and third party verification. WQA is a great resource for certified products and certified companies to work with.   

We advise a reputable water treatment professional test your water to have a better understanding of contaminates and issues affecting your home specifically, before you purchase online. We not only provide free quotes and testing, we service most makes, can install equipment purchased online, and are licensed by the State of Colorado.  We are the local water experts you can trust.